We understand the importance of customer satisfaction, especially when dealing with personal and intimate products. Therefore, we encourage our clients to reach out to naughtysextoy.com customer representatives and seek clarifications before confirming any order. Unfortunately, we cannot entertain returns and refunds for items purchased through our website solely based on customer expectations.

To facilitate the return and refund process in case of manufacturing faults or defects, we require customers to create a video of the product’s unboxing from the packaging until the end. Without a video, we will not be able to process any refund or return requests. Please ensure that you test the battery functionality of the product upon receipt to avoid complications later. Refund or replacement requests for used products will not be eligible for warranty claims.

We take full responsibility for faulty or damaged items that reach your doorstep. Such items can be easily replaced by us without any inconvenience to you.

Please note that delivery charges incurred during the purchase of toys will not be refunded for returned items.

Certain items from our selection cannot be returned, such as unpacked electronic media items (CDs, digital media, audio and video clips, etc.), and fluid items (massage oils, personal lubes, household cleaning items, toy cleansers, shower gels, breast enhancement creams, penis enlargement gels, etc.).

The replacement of products may take up to fourteen to twenty days after the request is made.

For liquid items that are damaged or leaked during shipment, we offer free return or replacement without additional charges. Please notify our customer support agents immediately in case of such incidents. The replacement of liquid-based products can only be initiated within 3 days after successful shipment.

Requests for order cancellations should be made within 24 hours after placing the order. However, we cannot entertain cancellations once the shipment process has begun. Please note that not all products mentioned as “in stock” on our website are readily available for immediate shipping, as we do not keep all products at our warehouses. In rare cases, there may be instances where the products become sold out after placing the order.

Any requests or applications regarding purchased sex items should be submitted through the email contact form found on the “Contact Us” page or other pages throughout our online portal. We strive to respond promptly to all inquiries and concerns related to our products and services. While there may be occasional delays due to the volume of orders, rest assured, we will address your doubts and worries as swiftly as possible.

If you have any questions or need further assistance, please feel free to contact us through the provided email or contact form. Thank you for choosing naughtysextoy.com!